FAQ

For a smooth ordering process, we have summarized the most frequently asked questions and answers for you here:

Shipping costs and pickup:

If you do not want to pick up your order yourself, we will be happy to send you the ordered sets by DHL parcel or even by freight forwarding, if you have reached the appropriate order quantities.

The postage and shipping costs will be calculated after we have received your order.

Once this step is done, you will receive an email from us with the corresponding invoice and our account details.

Delivery times: 

Usually all items we offer are ready for shipment within 2-3 weeks.

Order quantities:

All items are only available for order in packaging units and multiples thereof.

Item information:

For a better calculation you can see relevant details like carton dimensions, pallet factors and carton content at the item.